A. Introduction
1. The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we do with your personal information.
2. By consenting to the use of cookies in accordance with the terms of this policy when you first visit our website, you allow us to use cookies every time you visit our website.
B. Types of Data Collected?
If you visit our site, the following data may be collected, stored, and used:
1. Information about your computer, including your IP address, geographical location, phone number, browser type and version, and operating system used.
2. Information regarding the number of visits and your use of this website, including the referring source, duration of visit, page views, and website navigation paths.
3. Information you enter when registering on our website, such as your email address.
4. Information you enter when completing a contact form, communicating via chat with our teams, requesting a phone callback, or making an appointment. (Information necessary to fulfill the requested interaction: Last Name, First Name, phone number, email address, date of birth, gender, details of the request, etc.)
5. Information you enter to subscribe to our emails and/or newsletters.
6. Information you post on our website with the intention of publishing it online (e.g., comments).
7. Any other personal information you send to us.
C. Use of Personal Data
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information for the following purposes:
1. Administering our website and business operations
2. Personalizing our website for you
3. Enabling your use of the services available on our website
4. Providing the services requested through our website
5. Sending you commercial and/or marketing communications
6. Sending you email notifications that you have specifically requested.
7. Sending you our newsletter by email if you have subscribed (you can unsubscribe at any time).
8. Handling inquiries and complaints made by or about you regarding our website
9. Keeping our website secure and preventing fraud.
10. Verifying compliance with the terms governing the use of our website services
11. Organizing contests
12. Managing requests for right of access, rectification, and objection.
13. Other uses
We will not provide your personal information to any third party for their direct marketing or that of any other third party without your explicit consent.
D. Disclosure of Personal Information
We may disclose your personal information to our employees or officers, insurers, professional advisors, agents, suppliers, or subcontractors reasonably and as necessary for the purposes set out in this policy.
However, we reserve the right to use your personal data or make it public if required by law, if necessary to safeguard the integrity of the website, to fulfill your request, or to cooperate in legal proceedings or matters of public interest.
Except as provided in this policy, we will not provide your personal information to third parties.
E. Use of Cookies
1. Cookie Retention Period
We use cookies to ensure you have the best experience on our site.
Google Analytics: These cookies collect anonymous information about how you use our website as a visitor. The goal is to improve our website and better adapt it to visitors’ needs. We do not collect personal data. Information retention period: 38 months.
2. Purpose of Cookies
Cookies may be used for statistical purposes, particularly to optimize the services provided to the User, based on processing information regarding access frequency, page personalization, as well as operations performed and information consulted.
You are informed that the publisher of this website may place cookies on your device. The cookie records information related to browsing the service (the pages you have viewed, the date and time of viewing, etc.) that we may read during your subsequent visits.
3. User’s Right to Refuse Cookies
You acknowledge having been informed that the Publisher of this website may use cookies. If you do not wish cookies to be used on your device, most browsers allow you to disable cookies through their settings options.
F. Retention of Technical Data
1. Technical Data Retention Period
Technical data is retained for the period strictly necessary to achieve the purposes mentioned above.
G. Personal Data Retention Period and Anonymization
1. Data Retention During the Contractual Relationship
Personal data being processed is not retained beyond the time necessary to fulfill the obligations defined at the time of contract conclusion or the predefined duration of the contractual relationship.
2. Retention of Anonymized Data Beyond the Contractual Relationship / After Customer Account Deletion.
We retain personal data for the period strictly necessary to achieve the purposes described in this privacy policy. Beyond this period, they will be anonymized and retained for exclusively statistical purposes and will not be used for any other purpose whatsoever.
3. Data Deletion After Account Deletion
Data purging mechanisms are implemented to ensure effective deletion once the retention or archiving period necessary for fulfilling determined or imposed purposes is reached. You also have a right to delete your data, which you can exercise at any time by contacting the Publisher of this website.
H. Changes to this Privacy Policy
We may update this policy from time to time by publishing a new version on our website.
I. User Information in Case of Security Breach
We commit to implementing all appropriate technical and organizational measures to ensure a level of security adapted to the risks of accidental, unauthorized, or illegal access, disclosure, alteration, loss, or destruction of your personal data. In the event that we become aware of illegal access to your personal data stored on our servers or those of our service providers, or unauthorized access resulting in the realization of the risks identified above, we commit to:
1. Notifying you of the incident as soon as possible;
2. Investigating the causes of the incident and informing you;
3. Taking all reasonable necessary measures to mitigate the negative effects and damages that may result from said incident
J. Limitation of Liability
In no event shall the commitments defined in the points above regarding notification in case of a security breach be construed as an acknowledgment of fault or liability concerning the occurrence of the incident in question.
K. Data Access and Portability
At any time, you may request access to your personal data; you also have the right to rectification, modification, or erasure of your data. A copy of your data can also be provided to you. This data must be provided in an open and easily reusable format.
L. Prior Information Before Merger / Acquisition
In the event that we participate in a merger, acquisition, or any other form of asset transfer, we commit to ensuring the confidentiality of your personal data and to informing you before it is transferred or subjected to new privacy rules.
M. Complaint
You have the right to lodge a complaint with the data protection authority: https://autoriteprotectiondonnees.be/citoyen